Acquiring ERP Business Process Knowledge: A Network Structure Analysis

Abstract
This research investigates the use of knowledge
structures (aka mental models) and Pathfinder
network graph analysis techniques to assess the
acquisition of enterprise resource planning (ERP)
system business process knowledge. Two different
ERP learning models are compared: the more
traditional ERP learning model executed in a static
business environment focusing on conveying
procedural ERP application interface knowledge,
and the simulation-based learning model executed
in a dynamic real-world business environment
focusing on constructing conceptual, real-world
ERP business knowledge. Support is found for the
advantages of simulation-based educational
methods in learning ERP business processes.
Knowledge structures and Pathfinder network
analysis techniques are found to be effective in
assessing business process knowledge acquisition in
the context of ERP education leading to user
acceptance and adaptation.

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