Organizational Learning and Organizational Capabilities of Firms that Engage in Onshore and Offshore Business Process Outsourcing

Abstract

Firms are increasingly using onshore and offshore

business process outsourcing (BPO) to manage their

front and back office functions. While most IS

research uses transaction cost economics (TCE) to

study the transaction-level characteristics that

facilitate outsourcing, to advance theory there is a

need to focus on the firm-level characteristics that

facilitate onshore and offshore BPO. This paper builds

on prior research in organizational learning and

organizational capabilities to propose a theoretical

framework for adoption of onshore and offshore BPO,

and tests the framework using archival data.

download full fre jornal for free.